Privacy Policy
Last updated: December 2024
Soss ("we", "us", "our") operates the soss.ch website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform.
1. Information We Collect
1.1 Account Information
When you create an account, we collect:
- Email address
- Display name (optional)
- Profile preferences and settings
- Avatar image (if uploaded)
1.2 Creator Accounts
If you register as a creator (model), we additionally collect:
- Profile information (bio, links to social platforms)
- Uploaded media content
- Payout information for earnings (handled by third-party payment processors)
1.3 Usage Data
We automatically collect certain information when you use our service:
- Interaction events (swipes, likes, stars, clickouts)
- Search queries and filter preferences
- Device information (browser type, operating system)
- IP address and approximate location (country/region)
- Pages visited and time spent on the platform
1.4 KYC Verification Data
For users who opt into KYC verification (required for certain features like public ratings), identity verification is handled by a third-party provider. We receive only verification status, not your identity documents. See our KYC provider's privacy policy for details on their data handling.
2. How We Use Your Information
We use collected data to:
- Provide and improve the service: Personalize recommendations, optimize search results, and enhance user experience
- Process transactions: Handle subscriptions, tips, and creator payouts
- Communicate with you: Send service updates, security alerts, and (if opted-in) promotional content
- Ensure platform integrity: Detect fraud, abuse, rating manipulation, and enforce our Terms of Service
- Comply with legal obligations: Respond to legal requests and protect our rights
3. Machine Learning and Recommendations
We use machine learning to provide personalized recommendations. This includes:
- Analyzing your interaction patterns to suggest relevant creators
- Processing uploaded images to generate visual embeddings for similarity search
- Content classification for filtering and moderation purposes
Visual embeddings are mathematical representations — they cannot be reversed to reconstruct original images. You can reset your recommendation profile at any time from your account settings.
4. Data Sharing
We do not sell your personal data. We may share information with:
- Service providers: Payment processors, cloud hosting, email delivery services
- Legal authorities: When required by law or to protect rights and safety
- Business transfers: In case of merger, acquisition, or sale of assets
5. Cookies and Tracking
We use cookies and similar technologies for:
- Essential cookies: Authentication, session management, security
- Preference cookies: Remembering your settings (theme, filters, etc.)
- Analytics: Understanding how users interact with our platform
You can control cookies through your browser settings. Disabling essential cookies may affect functionality.
6. Data Retention
- Account data: Retained while your account is active. Deleted upon account deletion request (within 30 days)
- Usage logs: Retained for 6–12 months for security and abuse investigation
- Transaction records: Retained as required by tax and financial regulations (typically 7 years)
- DMCA records: Retained indefinitely for legal compliance
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Object: Opt out of certain processing activities
- Withdraw consent: Where processing is based on consent
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
8. Data Security
We implement industry-standard security measures including:
- Encryption in transit (TLS) and at rest
- Access controls and authentication
- Regular security audits
- Secure cloud infrastructure
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
9. Children's Privacy
Our service is intended for users 18 years of age and older. We do not knowingly collect data from minors. If we learn that we have collected personal information from a minor, we will delete it promptly.
10. International Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance.
12. Contact Us
For privacy-related inquiries, data requests, or concerns:
- Email: [email protected]
- DMCA/Copyright: /dmca